01
Occupational Health and Safety
- Checking the work front on public roads
- Checking that PPE is issued, worn and in date
- Inspection of equipment and work at height
- Control of confined spaces, electrical risk and ATEX zones
Inspection and Audits for Infrastructure
In infrastructure, every work front demands attention: from the safety of people working on public roads and at height to environmental control, workmanship quality and the evidence the client asks for. Whether in telecoms, power, water or gas, each network has its particularities, but the commitment is the same: care and rigour in every check.
The essential points of attention in infrastructure, in a single app
In infrastructure, every work front demands attention: from the safety of people working on public roads and at height to environmental control, workmanship quality and the evidence the client asks for. Whether in telecoms, power, water or gas, each network has its particularities, but the commitment is the same: care and rigour in every check.
02
Environment
- Waste segregation, storage and disposal
- Spill prevention and response
- Monitoring noise, dust and nuisance in urban areas
- Clean-up and reinstatement when closing the site
03
Works
- Audits of work fronts and subcontractors
- Site set-up, prior notification and H&S plan
- Checking temporary traffic signage
- Inspection of excavations, trenches and paving reinstatement
04
Quality Control
- Incoming material inspection
- Conformity of the work with the design
- Recording tests and commissioning
- Handling non-conforming outputs and corrective actions
In infrastructure, anyone who was not there only sees the record
If the utility asked right now for the evidence from last week's work front, how long would your team take to find it? With Smart apps, every inspection is recorded on site, with photos, time and owner, ready to look up or demonstrate what was checked.
Every work front counts in the record
Dozens of short jobs a day, in different places, with no fixed site where the supervisor stays. What was not recorded at the time cannot be demonstrated later.
The same procedure in every crew
Small crews make their own decisions in the field. With the checklist on the phone, they all follow the same steps. The procedure no longer depends on someone remembering.
Equipment is inspected too
Harnesses, ladders, tools and voltage detectors move from crew to crew. The pre-use inspection is recorded every time they change hands.
Evidence has to be at hand
The utility audits, the inspector inspects and the progress certificate depends on the record. Without the inspection record, the measurement stalls until someone chases it.
What happens after the finding is written down
Recording the issue is the easy part and almost everyone already does it. What fails is what comes next: who handles it, by when, with what evidence, and how anyone knows it will not come back.
The record arrives late
The issue is written at the end of the day, back at the office, from memory. What was not photographed on the spot does not come back.
The action has no owner
It sits in minutes, in an email or in a conversation on site. With no named owner and no deadline, nobody answers for it.
Nobody chases the deadline
Chasing depends on someone remembering to go and check. Usually they remember the day the client asks.
The close has no evidence
Saying it was resolved is easy. Showing the state before, the action taken and the state after is another matter.
Nobody knows what repeats
With no type and no cause, the same finding turns up on three different fronts and counts as three isolated cases.
Management asks and waits
How many issues are open, for how many days and on which fronts. The answer comes out of phone calls, not out of the system.
What the law requires you to put on record
In Brazil, the standard says what to record, who may carry it out and how long to keep it, and expressly allows the record to sit in a computerised system. What is left open is which system.
Machinery, equipment and PPE
- Initial, routine and periodic inspection, at least every twelve months (NR-35, 35.6.6)
- Carried out by a trained, qualified or legally certified professional, formally authorised (NR-12, 12.11.3)
- Record with the service performed, parts, date, safety condition and who did it (NR-12, 12.11.2)
- Documentation filed for a minimum of five years (NR-35, 35.3.1, j)
Construction site
- Prior notice of works in the SIT computerised system, before activities start (18.3.1, b)
- Risk management programme drawn up by a legally certified occupational safety professional (18.4.2)
- Daily inspections carried out and recorded , with a checklist (18.10.1.32)
- Work permit on paper or digital, closed and filed so it can be traced (NR-35, 35.5.8)
Occupational risk management
- Risk inventory and action plan as the minimum documents of the programme (1.5.7.1)
- Assessment reviewed every two years , and after an accident, a process change or a change in legal requirements (1.5.4.4.6)
- Documents dated and signed, available to the labour inspectorate (1.5.7.2 and 1.5.7.2.1)
- History of the inventory's updates kept for at least twenty years (1.5.7.3.3.1)
ISO standards
- ISO 45001 §10.2 — nonconformity and corrective action
- ISO 9001 §8.7 — control of nonconforming outputs
- ISO 9001 §10.2 — record of the nature, actions and results
- ISO 9001 §9.2 — internal audit
From street to management system, in four moves
It's the same sequence in all four domains, whether a safety inspection, a works audit or the periodic check of a harness.
Capture
In the field, on the phone, with or without a connection. What is not captured on the spot gets rebuilt from memory, hours later, back at the office.
Evidence it
Photo marked up and captioned, signature identified, time and coordinates, tied to the item they evidence instead of bundled in at the end.
Handle
The nonconformity leaves the field already with type, priority, due date, owner and a 5W2H action plan.
Deliver
Dashboard for management, report in your branding, and the process opened inside the management system , yours or your client's.
What the inspection subject can be
A work front, a network asset, equipment or PPE with its holder, a material batch. Each with its own record and accumulated history, instead of a loose document per check.
The rule is in the model
Conditionals, weights, severity, mandatory evidence, calculated items and exit rule. The same inspection gives the same result with any technician.
The finding has a flow
From finding to proven closure, with a trail of who did what and when. Where there is SoftExpert, the process opens inside it by native integration .
The whole inspection fits on the phone
Evidence that holds up in an audit
One work-site inspection produces dozens of photos. Whoever opens them a year from now has to see, unaided, what each one evidences.
Mark and caption
Free pen in six colours over the image itself, captioned at the moment of the inspection.
The mark survives the PDF
What was drawn on the phone enters the document as a numbered table, tied to the evidence number and to the answer that raised it.
No inspection closes half-finished
The system counts what is missing and says who has to sign. Usually two people: the inspector and whoever answered for the work front.
Open items in view
Unanswered questions, mandatory fields left blank, pending result and missing signature, counted by the system before it lets you close.
Signature with context
Name, e-mail, ID document and location captured at the moment of signing.
Calculated result
Score and rating applied by the model's rule, identical across every site and every crew.
Only then, closed
No open items and no missing signatures. Until then the inspection stays in progress, visible to whoever ordered it.
From checklist to certificate, with nothing to write up afterwards
The certificate and the technical sheet come from the same checklist the team filled in on site. What was answered, photographed and signed becomes the final document, in the company template.
Answer
Each item with its answer, numbered evidence and who answered.
Conclude
The conclusion and the issues go into the document, with category and description.
Sign
The inspector's signature, with date, time and location.
Issue
Certificate or technical sheet in the company template, with instance number and revision.
The certificate comes from the checklist
Nobody copies answers into a separate document. What is in the certificate is what was recorded on site.
One checklist, several documents
Report, certificate and technical sheet from the same answers, each in its own template.
No stray versions
Instance number and revision on every page: the client always knows which certificate they received.
Your inspection standard, applied the same by every crew
What today depends on the inspector's experience becomes a rule in the system, the same on every front and with any technician.
Conditional answers
The inspection first asks under what conditions it runs: public highway, height, confined space. Only then does it show what applies. That is what makes "not applicable" disappear.
Weights and scoring
Each item is worth what it has to be worth, so the score reflects how critical the failure was rather than item count.
Calculated items
Formulas that combine answers and return the result on the spot, with no side maths.
Score evaluation
Rating bands that you define, applied automatically when the inspection closes.
Answer severity
A single critical item, such as missing PPE, fails the whole inspection.
Validation rules
Minimum and maximum ranges, mandatory evidence and justification, checked on the device.
The nonconformity leaves the field with an owner and a date
Finding the nonconformity is the start. What the operator charges for, and what you sell, is the record that someone closed it on time.
Opens on site
The noncompliant item opens the issue during the inspection, with the photo, the place and who found it.
Classifies
Type, priority and due date set by the process rule, the same on any front.
Handles
Named owner, 5W2H action plan, controlled deadline and automatic chasing.
Evidence
Auditable timeline: who did what, when, and with what evidence attached.
Nothing waits for someone to remember
Deadlines coming due, issues with no owner and overdue actions show on the dashboard and in the alert before the client asks.
Expand your ecosystem
The field record enters SoftExpert as a process
Native SoftExpert integration
Smart apps and SoftExpert have partnered for over twenty years. The integration is native, built by people who work on both sides, not a connector bolted on from outside.
01
Mobile execution
Inspection or audit completed on the phone, with evidence, answers and item context.
02
Server orchestration
SmartApp receives the closure, validates the package and prepares the integration send.
03
Integration queue
Async processing with status, retry and history for every submission.
04
SoftExpert workflow
Opens or updates the native SoftExpert process — no file export/import.
05
Occurrences and actions
Deviations follow the existing nonconformity flow, with evidence and owner.
06
Dashboards, portals and reports
Management follow-up, synced checklist portal and report attached to the process.
The record is already inside SoftExpert
Follow-up portal, answer grids, deviation with evidence and history for every send — in SoftExpert.
Every occurrence type has a workflow of its own
You create the occurrence types yourselves, and each one carries its own workflow. Below are four examples, not a closed list: a support ticket and an audit nonconformity are not handled the same way.
Nonconformity
Record · Root cause · Actions · Effectiveness check
Environmental anomaly
Record · Handling · Approval · Effectiveness check
Improvement opportunity
Record · Analysis · Actions
Support ticket
Record · Handling · Closure
From root cause to a verified close
This is where a digitised inspection parts ways with a good-looking report: the finding gets a method of analysis, a plan with an owner and a deadline, and a check that confirms the result.
Reports, inspection certificates and technical sheets, with your branding
The same checklist produces the document each reader needs: a report for management, a certificate for the end client and the asset technical sheet for the auditor. Nobody puts anything together in a rush the day before.
Report, certificate or technical sheet
Each document type has its own template: fields, order, logo and visual identity. You pick the template; nobody assembles the document by hand.
Numbered, traceable evidence
Each photo has its own number, linked to the item that required it, with who answered, date, time and coordinates.
Log of issues raised
Nonconformities listed at the end, with category and description, ready for the end client and the auditor.
Instance and revision in the footer
Every report carries the instance number and the revision on each page. No doubt about which version the client received.
The whole process in five steps
Dedicated features for every need.
01
Design the checklist
Your own checklists
Sections, items, weights and rules from your standard
Conditional answers
The right question at the right moment
Validation rules
Limits, mandatory fields and blocking
Calculated items
Formulas solved by the system
02
Run it in the field
Web and mobile execution
Offline by default, on iOS and Android
Complete evidence
Photo, audio, video, signature and GPS
03
Score and rate
Weights and scoring
The score reflects real criticality
Score evaluation
Rating bands applied automatically
Answer severity
A critical item fails the whole set
04
Handle the deviation
Configurable handling workflows
A workflow of its own for each occurrence type
Root-cause analysis tools
Ishikawa 6M, with the root cause flagged
Action plan and effectiveness
5W2H and effectiveness check with evidence
05
Govern and integrate
SoftExpert integration
Native, with governance and history
Customisable reports and inspection certificates
With issues, images and your company branding
Spreadsheet import
Initial load with no typing
Users and crews
Scope and permissions by profile
Traceability and audit
A complete trail of who did what
Take digital to the field. Bring the evidence back.
Contact
Book a conversation
SmartApp for Infrastructure
Tell us about the operation. We will follow up with the best evaluation path.